Club Operations & Member Experience Lead

Planet Fitness Franchising, LLC; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Planet Fitness Franchising, LLC is seeking an Assistant Club Manager in Columbus to help oversee gym operations and deliver a superior, judgement-free member experience. You will assist in recruiting, training, and managing a team of staff, while supporting the Club Manager to ensure a financially successful club.

The role focuses on delivering top-notch customer service, supervising staff, and keeping the facility well-maintained.

Qualifications

• Customer service experience in fitness or retail is preferred.
• Experience as a Member Service Representative at Planet Fitness is preferred.
• Strong supervisory, diplomatic and listening skills are required.
• Basic computer skills with MS Office and Apple devices.
• Energetic, hardworking and enthusiastic demeanor is expected.
• Strong problem-solving abilities are helpful.
• CPR certification is preferred.
• Tanning operator certification is preferred.
• High school diploma or GED is required.
• Must be 18 years or older.

Responsibilities

• Assist in recruiting, hiring, training and developing staff including Member Service Representatives, Trainers and Custodians.
• Maintain a welcoming atmosphere and ensure exceptional customer service.
• Provide backup support to Club Manager and oversee staff scheduling.
• Oversee member check-ins, tours and new member sign-ups.
• Support cleanliness, maintenance and supplies within budget.
• Track statistics and generate weekly/monthly/annual reports.
• Back up for employee absences.

Skills

Customer service

Planet Fitness MSP experience

Supervisory skills

Computer skills (MS Office & Apple)

Energetic & enthusiastic

Problem solving

CPR certification

Tanning operator cert

Education

High school diploma/GED

Job description

Planet Fitness Franchising, LLC is seeking an Assistant Club Manager in Columbus to help oversee gym operations and deliver a superior, judgement-free member experience. You will assist in recruiting, training, and managing a team of staff, while supporting the Club Manager to ensure a financially successful club.

The role focuses on delivering top-notch customer service, supervising staff, and keeping the facility well-maintained.