Guest Services Team Lead | Front Desk Excellence

Dimension Hospitality; Boca Raton (FL); On-site; USD 38,000 - 62,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor in Boca Raton, FL to support front desk operations and lead the guest services team from arrival through departure. You will assist with training, service recovery, shift coverage, and ensure a smooth, welcoming guest experience.

Ideal candidates bring front desk or hospitality experience, strong customer service, and the ability to coach a team while maintaining brand standards in a fast-paced hotel setting.

Qualifications

• Front desk supervision and daily operations experience.
• Strong customer service and communication skills required.
• Ability to lead, coach, and support a team in a hospitality setting.
• Calm, professional demeanor and reliable performance in a fast-paced environment.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk supervision

Customer service

Team leadership

Coaching

Problem solving

Multitasking

Communication

Hotel systems

Job description

Dimension Hospitality is seeking a Guest Service Supervisor in Boca Raton, FL to support front desk operations and lead the guest services team from arrival through departure. You will assist with training, service recovery, shift coverage, and ensure a smooth, welcoming guest experience.

Ideal candidates bring front desk or hospitality experience, strong customer service, and the ability to coach a team while maintaining brand standards in a fast-paced hotel setting.