Guest Services Supervisor: Lead Front Desk & Guest Experience

DIMENSION MASTER; Fort Lauderdale (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Dimension Master in Fort Lauderdale, FL seeks a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure.

You will train staff, handle guest inquiries, manage check-ins and check-outs, resolve service issues, and maintain records. This on-site role requires strong customer service, leadership, and computer skills, with swing shifts and weekend availability. Flexible to holidays and weekends to meet guest needs.

Qualifications

• Minimum front desk or hospitality experience required.
• Excellent customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional demeanor and dependability.
• Proficient with hotel systems and computers.

Responsibilities

• Supervise front desk staff and daily operations.
• Assist with check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk experience

Hospitality experience

Customer service

Leadership / coaching

Multi-tasking

Tools

Hotel systems

Job description

Dimension Master in Fort Lauderdale, FL seeks a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure.

You will train staff, handle guest inquiries, manage check-ins and check-outs, resolve service issues, and maintain records. This on-site role requires strong customer service, leadership, and computer skills, with swing shifts and weekend availability. Flexible to holidays and weekends to meet guest needs.