Guest Services Lead: Elevate Guest Experience & Team Growth

Dimension Hospitality; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will oversee daily tasks, ensure smooth arrivals and departures, and model outstanding service.

This role emphasizes coaching, problem solving, and maintaining brand standards while handling guest inquiries and billing tasks. The successful candidate is calm, dependable, and prepared to work flexible shifts.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional and dependable.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk experience

Customer service

Team leadership

Communication skills

Problem solving

Hotel systems

Job description

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will oversee daily tasks, ensure smooth arrivals and departures, and model outstanding service.

This role emphasizes coaching, problem solving, and maintaining brand standards while handling guest inquiries and billing tasks. The successful candidate is calm, dependable, and prepared to work flexible shifts.