Guest Experience Lead, Front Desk

BENCHMARK; Coral Gables (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

BENCHMARK is seeking a Front Desk Supervisor in Coral Gables, FL, who will lead the Front Office team to deliver exceptional customer service. This role requires flexibility in scheduling, strong communication skills, and experience in hospitality.

Responsibilities include managing lobby traffic, greeting guests, completing registrations, and resolving customer complaints. Ideal candidates should have a high school diploma and prior hotel or resort experience.

The position offers opportunities for personal impact and career growth within a diverse and inclusive environment.

Qualifications

• Must be available to work a flexible schedule including nights, weekends, and holidays.
• Previous hotel or resort experience preferred.
• Ability to stand for the duration of the shift.

Responsibilities

• Provide guidance and leadership to Front Office Clerks.
• Monitor lobby traffic and adjust staffing as needed.
• Resolve customer complications and complaints.

Skills

Computer skills

Excellent verbal communication

Excellent written communication

Customer service orientation

Ability to work in a fast-paced setting

Engaging personality

Education

High school diploma or equivalent

Job description

BENCHMARK is seeking a Front Desk Supervisor in Coral Gables, FL, who will lead the Front Office team to deliver exceptional customer service. This role requires flexibility in scheduling, strong communication skills, and experience in hospitality.

Responsibilities include managing lobby traffic, greeting guests, completing registrations, and resolving customer complaints. Ideal candidates should have a high school diploma and prior hotel or resort experience.

The position offers opportunities for personal impact and career growth within a diverse and inclusive environment.