Guest Service Supervisor: Front Desk Leader

DIMENSION MASTER; Miami (FL); On-site; USD 19,320 - 27,517; Full time

Job summary

DIMENSION MASTER in Miami, FL is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team from arrival to departure.

You will train staff, coach on service recovery, manage checkins and inquiries, handle guest concerns professionally, and ensure brand standards are followed while maintaining logs and shift information. This role offers a positive, team-oriented environment with growth opportunities in front office leadership.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional demeanor and dependable.
• Comfortable with hotel systems and computer use.
• Flexible to work shifts including holidays and weekends.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support checkins, checkouts, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk supervision

Customer service

Team leadership

Problem solving

Multitasking

Hospitality systems

Tools

Hotel systems

Job description

DIMENSION MASTER in Miami, FL is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team from arrival to departure.

You will train staff, coach on service recovery, manage checkins and inquiries, handle guest concerns professionally, and ensure brand standards are followed while maintaining logs and shift information. This role offers a positive, team-oriented environment with growth opportunities in front office leadership.