Guest Services Supervisor: Lead Front Desk & Guest Experience

DIMENSION MASTER; Boca Raton (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

DIMENSION MASTER in Boca Raton, FL is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensure guests have a smooth and welcoming experience from arrival to departure.

The role emphasizes coaching, strong customer service, and effective communication. Flexible to work any shifts including holidays and weekends; EOE.

Qualifications

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk supervision

Customer service

Team leadership

Communication skills

Problem solving

Hotel systems

Job description

DIMENSION MASTER in Boca Raton, FL is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensure guests have a smooth and welcoming experience from arrival to departure.

The role emphasizes coaching, strong customer service, and effective communication. Flexible to work any shifts including holidays and weekends; EOE.