GUEST SERVICE SUPERVISOR

DIMENSION MASTER; Fort Lauderdale (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Dimension Master in Fort Lauderdale, FL seeks a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure.

You will train staff, handle guest inquiries, manage check-ins and check-outs, resolve service issues, and maintain records. This on-site role requires strong customer service, leadership, and computer skills, with swing shifts and weekend availability. Flexible to holidays and weekends to meet guest needs.

Qualifications

• Minimum front desk or hospitality experience required.
• Excellent customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional demeanor and dependability.
• Proficient with hotel systems and computers.

Responsibilities

• Supervise front desk staff and daily operations.
• Assist with check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk experience

Hospitality experience

Customer service

Leadership / coaching

Multi-tasking

Tools

Hotel systems

Job description

Job Location: Ft Lauderdale, FL 33301

Position Type: Full Time

Salary Range: $19.00 - $21.00 Hourly

Job Shift: Swing

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.

The Role

As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Qualifications

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend

EOE

Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.