Front Desk Manager: Guest Experience Leader

Fairfield Inn; Madison (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Med Plan

Dental

Vision

Supplemental Coverage

Paid Holiday

Paid Time Off

Stay discounts

Job summary

Fairfield Inn & Suites is seeking a Front Desk Manager to lead daily front desk operations and ensure every guest feels welcomed from check-in to check-out. You will coach and support the front office team, help maintain smooth communication across hotel departments, and deliver service that reflects our commitment to hospitality.

This is a great opportunity for an approachable, organized leader who enjoys a fast-paced environment and takes pride in creating exceptional guest experiences.

Responsibilities

• Oversee day-to-day front desk operations, ensuring the hotel team works together to exceed guest needs.
• Develop and support service recovery guidelines to address concerns quickly and fully, strengthening guest satisfaction.
• Coach, train, and motivate front office staff to deliver consistently great service and grow with the company.
• Assist the General Manager with developing, implementing, and monitoring financial and operational plans that support company goals.
• Serve as Manager on Duty as assigned.

Job description

Fairfield Inn & Suites is seeking a Front Desk Manager to lead daily front desk operations and ensure every guest feels welcomed from check-in to check-out. You will coach and support the front office team, help maintain smooth communication across hotel departments, and deliver service that reflects our commitment to hospitality.

This is a great opportunity for an approachable, organized leader who enjoys a fast-paced environment and takes pride in creating exceptional guest experiences.