Guest Experience Supervisor - Front Desk (Hotel)

Fairfield Inn & Suites Fort Lauderdale Airport & Cruise Port; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare Insurance (Medical, Dental,

Wellness Program

Job summary

Fairfield Inn & Suites Fort Lauderdale Airport & Cruise Port is seeking a front desk supervisor who prioritizes guest service and professionalism. You will greet guests, manage registrations, and coordinate with other departments to ensure smooth operations.

Strong communication, cash handling, and multitasking are essential; Spanish is a plus. Nights and weekends may be required, with competitive benefits offered.

Qualifications

• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Proficient computer skills and familiarity with hotel software.
• Accurate cash handling and basic arithmetic.
• Spanish language ability a plus; willingness to obtain Alcohol Compliance Certification.

Responsibilities

• Greet and assist guests at the front desk in a courteous and professional manner.
• Register guests and assign rooms; process check-ins and check-outs.
• Respond to inquiries and provide information on hotel services, local attractions, and directions.
• Coordinate with other departments to ensure guest satisfaction.
• Promote hotel amenities and services using product knowledge.

Skills

Customer service

Communication

Cash handling

Computer skills

Spanish (optional)

Education

High school diploma or GED

Tools

POS systems

Job description

Fairfield Inn & Suites Fort Lauderdale Airport & Cruise Port is seeking a front desk supervisor who prioritizes guest service and professionalism. You will greet guests, manage registrations, and coordinate with other departments to ensure smooth operations.

Strong communication, cash handling, and multitasking are essential; Spanish is a plus. Nights and weekends may be required, with competitive benefits offered.