Front Desk Supervisor: Guest Experience Leader

Aimbridge Hospitality, LLC; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Disability Insurance (Short/Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor at Fairfield Inn & Suites Colorado Springs South to lead guest services, manage check-ins/outs, and set the tone for exceptional hospitality.

You will mentor the front desk team, handle VIP requests, monitor operations, and contribute to maintaining safety and standards while delivering value-driven experiences for guests near Fort Carson and Peterson AFB.

Qualifications

• High School diploma or equivalent.
• 2–3 years of progressive hotel or related field experience.
• Previous supervisory experience preferred.
• Valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR and First Aid.

Responsibilities

• Greet guests and manage check-ins/check-outs smoothly.
• Coordinate reservations, VIP requests, and guest needs.
• Monitor logs, messages, and packages; ensure timely handling.
• Lead and train associates; address guest concerns and keep safety standards.
• Assist in adjusting rates and promotions to drive value and revenue.

Skills

Guest experience

Operations management

Revenue strategy

Team leadership

Education

High School diploma

College coursework in related field

Job description

Aimbridge Hospitality, LLC is seeking a Front Desk Supervisor at Fairfield Inn & Suites Colorado Springs South to lead guest services, manage check-ins/outs, and set the tone for exceptional hospitality.

You will mentor the front desk team, handle VIP requests, monitor operations, and contribute to maintaining safety and standards while delivering value-driven experiences for guests near Fort Carson and Peterson AFB.