Guest Services Leader - Front Desk Excellence & Team Growth

Residence Inn by Marriott; Greenville (SC); Presencial; USD 40.000 - 55.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Exciting and fun work environment

Top notch training and growth

Medical, dental, and vision coverage

Paid time off

401k retirement plan

Resumo da vaga

Residence Inn Greenville is seeking a guest services supervisor to lead our front desk team, train and mentor staff, and ensure a superior check-in/check-out experience for guests. If you enjoy connecting with people and driving service standards, we want to talk to you.

You will implement processes to meet guest satisfaction targets, recruit and develop staff, and manage cash, vouchers, inventories, and receivables.

Qualificações

• Familiarity with hotel operations including check-in/check-out procedures and policies.
• 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to handle multiple responsibilities simultaneously (phones, guest requests, interdepartmental coordination).
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, dynamic environment.

Responsabilidades

• Lead the daily operations of the front desk by empowering all front desk staff to provide all guests with a superior check-in/check-out experience and that all guests’ needs are met with friendly and efficient service.
• Act as a problem solver for our guests providing win/win solutions and empower the front desk staff to do the same.
• Implement and maintain processes and procedures that meet or exceed hotel guest satisfaction measures.
• Ensure all front desk staff are trained in all front desk operations, hotel policies, brand requirements, and customer service standards.
• Recruit, mentor, train, and support all front desk staff enabling them to perform at their best.
• Provide regular development opportunities for front desk staff to improve our leadership pipeline.
• Oversee the financial control procedures for cash, vouchers, inventories, and receivables.

Conhecimentos

Front desk leadership

Guest services

Descrição da vaga

Residence Inn Greenville is seeking a guest services supervisor to lead our front desk team, train and mentor staff, and ensure a superior check-in/check-out experience for guests. If you enjoy connecting with people and driving service standards, we want to talk to you.

You will implement processes to meet guest satisfaction targets, recruit and develop staff, and manage cash, vouchers, inventories, and receivables.