Guest Services Supervisor: Lead Guest Experience & Ops

Travel + Leisure Co.; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. seeks a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, set the bar for excellence, and empower the team to resolve issues and exceed guest expectations.

You will train staff, manage check-in/check-out, analyze reports, maintain room inventory, and ensure consistent service standards while building positive relationships with guests and associates.

Qualifications

• Minimum 1 year of supervisory or management experience.
• Strong communication and hospitality service skills.
• Ability to work under pressure.
• Working knowledge of computer software programs, including property management systems.

Responsibilities

• Lead daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Guest service

Communication

Problem solving

Team coaching

PMS knowledge

Tools

Property management systems

Job description

Travel + Leisure Co. seeks a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, set the bar for excellence, and empower the team to resolve issues and exceed guest expectations.

You will train staff, manage check-in/check-out, analyze reports, maintain room inventory, and ensure consistent service standards while building positive relationships with guests and associates.