Guest Services Supervisor | Front Desk Leader

Travel Leisure Resort Development Inc; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations and supervise front- and back-of-house activities. You will ensure smooth check-in and check-out procedures, accuracy of room inventory, and effective communication with the team to meet service standards.

You will train and develop staff, resolve guest issues, and implement process improvements to exceed guest expectations while maintaining positive relationships with guests and colleagues.

Qualifications

• Minimum 1 year of supervisory or management experience in hospitality.
• Strong verbal and written communication skills.
• Ability to coach, mentor and train staff to meet service standards.

Responsibilities

• Lead daily guest service shifts and front-/back-of-house operations.
• Ensure proper guest check-in/check-out procedures and accurate room inventory.
• Provide hands-on training and coaching for service excellence.
• Analyze reports and communicate needs to the team to improve guest experience.

Skills

Leadership

Customer service

Communication

Problem solving

Tools

Property management systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations and supervise front- and back-of-house activities. You will ensure smooth check-in and check-out procedures, accuracy of room inventory, and effective communication with the team to meet service standards.

You will train and develop staff, resolve guest issues, and implement process improvements to exceed guest expectations while maintaining positive relationships with guests and colleagues.