Guest Services Supervisor – Hospitality Excellence

Travel-Leisure-Co; Myrtle Beach (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations and drive excellence in our hospitality team. You will coordinate front- and back-of-house activities, ensure smooth check-in/check-out, and analyze reports to optimize performance.

The role requires strong leadership, superb guest service skills, and experience in hotel or hospitality settings. This position is based in a hotel environment and includes hands-on coaching and team development.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Valid driver’s license.
• Excellent verbal and written communication skills.

Responsibilities

• Lead daily operation of guest service shifts, planning front- and back-of-house activities.
• Provide proper check-in/check-out procedures, analyze reports and communicate needs to your team.
• Maintain room inventory accurately and adjust schedules as needed.
• Provide hands-on training, development and coaching for staff.
• Support service standards to exceed guest expectations and communicate reservation flags.

Skills

Leadership

Guest service

Communication

Coaching

PMS software

Tools

Property management systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations and drive excellence in our hospitality team. You will coordinate front- and back-of-house activities, ensure smooth check-in/check-out, and analyze reports to optimize performance.

The role requires strong leadership, superb guest service skills, and experience in hotel or hospitality settings. This position is based in a hotel environment and includes hands-on coaching and team development.