Guest Experience Supervisor

Travel-Leisure-Co; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Travel + Leisure Co. in Phoenix, AZ, seeks a Guest Services Supervisor to lead daily guest service operations and ensure top-tier satisfaction. You will supervise front- and back-of-house teams, manage check-in/check-out procedures, analyze reports, and communicate needs to the team.

The role emphasizes hands-on coaching, training, and development of staff, maintaining room inventory, scheduling, and fostering positive relationships with guests, associates, and owners to exceed expectations.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Excellent verbal and written communication skills.
• Working knowledge of computer software programs including property management systems.
• Valid driver’s license.

Responsibilities

• Lead the daily operation of guest service shifts, planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful interaction with guests and owners.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and communicate reservation flag information.

Skills

Leadership

Communication

Customer service

Problem solving

Tools

Property management systems

Job description

Travel + Leisure Co. in Phoenix, AZ, seeks a Guest Services Supervisor to lead daily guest service operations and ensure top-tier satisfaction. You will supervise front- and back-of-house teams, manage check-in/check-out procedures, analyze reports, and communicate needs to the team.

The role emphasizes hands-on coaching, training, and development of staff, maintaining room inventory, scheduling, and fostering positive relationships with guests, associates, and owners to exceed expectations.