Guest Experience Supervisor

Travel + Leisure Co.; Moab, Northern (UT, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Utah is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, ensuring smooth check-in/out and high guest satisfaction.

You will develop the team, provide hands-on training, analyze reports, and communicate needs with your staff while maintaining inventory and scheduling that balance guest and business needs. The role emphasizes proactive problem solving, exceptional hospitality, and a positive work environment as part of

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Valid driver’s license.
• Excellent verbal and written communication and hospitality service skills.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Customer service

Coaching

Communication

Problem solving

Training

Team supervision

Reports analysis

PMS knowledge

Tools

Property management systems

Job description

Travel + Leisure Co. in Utah is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, ensuring smooth check-in/out and high guest satisfaction.

You will develop the team, provide hands-on training, analyze reports, and communicate needs with your staff while maintaining inventory and scheduling that balance guest and business needs. The role emphasizes proactive problem solving, exceptional hospitality, and a positive work environment as part of