Guest Services Supervisor: Lead & Elevate Guest Experience

Hilton Checkers LA; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hilton Checkers LA is seeking a Guest Services Supervisor to oversee guest services operations and guide team members in delivering outstanding guest experiences. The role emphasizes creating a positive work environment, professionalism, and adherence to hotel brand policies and standards.

The successful candidate will lead front desk operations, ensure smooth check-in/check-out processes, and contribute to guest loyalty through exemplary service and leadership.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Supervise guest services representatives and daily operations.
• Register and process guests on arrival and departure.
• Deliver exceptional guest service to all hotel guests.
• Demonstrate telephone courtesy and professionalism.
• Maintain connections with guests to encourage loyalty.
• Assist in recruitment, orientation, training and scheduling for the guest services team.
• Use selling techniques to maximize revenue and occupancy.
• Know hotel services and local area offerings.
• Assist in reviewing billing accounts and department reports.
• Investigate complaints and initiate corrective action to maintain quality.
• Keep public areas and hotel offices clean and professional.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Poise under pressure

Leadership

Professional image

Customer service

Job description

Hilton Checkers LA is seeking a Guest Services Supervisor to oversee guest services operations and guide team members in delivering outstanding guest experiences. The role emphasizes creating a positive work environment, professionalism, and adherence to hotel brand policies and standards.

The successful candidate will lead front desk operations, ensure smooth check-in/check-out processes, and contribute to guest loyalty through exemplary service and leadership.