Guest Experience Concierge

Hilton; El Segundo (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hilton in El Segundo, CA seeks a Guest Service Agent to enhance guest experiences from arrival to departure. You will greet guests, manage the check-in/out process, and provide local information to ensure a seamless stay. This role emphasizes hospitality, integrity, and teamwork to deliver memorable service.

You will also identify opportunities to upsell hotel services and respond promptly to guest requests, ensuring each guest leaves with a positive impression of Hilton.

Qualifications

• Customer service oriented with a welcoming demeanor.
• Excellent communication and problem-solving abilities.
• Ability to upsell hotel amenities to enhance revenue.

Responsibilities

• Deliver a warm welcome: greet guests, complete check-in, verify details, assign rooms, issue keys, and provide welcome materials or bell service.
• Support efficient check-out: verify charges, handle payments, issue receipts, and use the POS system accurately.
• Provide hotel and local knowledge: know hotel offerings, room types, rates, promotions, and local information.
• Promote hotel services: use up-selling techniques to recommend amenities and maximize revenue.
• Delight our guests: respond to requests, resolve concerns with care and urgency, and manage messages and communications.

Skills

Guest service

Upselling

Communication

Hospitality

Teamwork

Job description

Hilton in El Segundo, CA seeks a Guest Service Agent to enhance guest experiences from arrival to departure. You will greet guests, manage the check-in/out process, and provide local information to ensure a seamless stay. This role emphasizes hospitality, integrity, and teamwork to deliver memorable service.

You will also identify opportunities to upsell hotel services and respond promptly to guest requests, ensuring each guest leaves with a positive impression of Hilton.