Guest Experience Specialist

Hilton; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hilton in Los Angeles is seeking a Guest Service Agent to welcome guests with warmth and professionalism at the front desk. You’ll manage check-in/check-out, handle guest requests, and ensure accurate billing while promoting Hilton Honors.

Join a team that values hospitality and proactive service, delivering memorable experiences for every guest during their stay in a bustling hotel environment.

Qualifications

• Experience in front desk operations and guest interactions.
• Strong communication and customer service skills.
• Knowledge of hotel marketing programs a plus.

Responsibilities

• Input and retrieve guest information to complete registration.
• Code electronic keys and guide guests to rooms.
• Account guest charges and process payments at checkout.
• Assist with currency exchange and provide information on services.

Skills

Guest service

Communication

Hospitality

Job description

Hilton in Los Angeles is seeking a Guest Service Agent to welcome guests with warmth and professionalism at the front desk. You’ll manage check-in/check-out, handle guest requests, and ensure accurate billing while promoting Hilton Honors.

Join a team that values hospitality and proactive service, delivering memorable experiences for every guest during their stay in a bustling hotel environment.