Guest Services Manager — Elevate Hospitality & Guest Experience

Hilton; Helena (MT); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Personalized caregiving support

Mental health resources

Generous time off

Health & welfare benefits

Financial security for your future

Job summary

Hilton is seeking a Guest Services Manager to oversee day-to-day guest services operations, ensuring a seamless and memorable stay for every guest. You will lead a team, coordinate bell services, valet and front desk interactions, and uphold Hilton's commitment to exceptional hospitality.

You will manage budgets, set service standards, coach staff, and foster a positive work environment while delivering light and warmth that defines the Hilton experience across our properties in Helena.

Qualifications

• Experience overseeing guest services operations and teams.
• Strong commitment to hospitality and guest satisfaction.
• Ability to coach staff and drive service improvements.

Responsibilities

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
• Supportive functions for the role would include some housekeeping duties.

Skills

Guest services leadership

Customer service

Team management

Budgeting

Job description

Hilton is seeking a Guest Services Manager to oversee day-to-day guest services operations, ensuring a seamless and memorable stay for every guest. You will lead a team, coordinate bell services, valet and front desk interactions, and uphold Hilton's commitment to exceptional hospitality.

You will manage budgets, set service standards, coach staff, and foster a positive work environment while delivering light and warmth that defines the Hilton experience across our properties in Helena.