Guest Experience Supervisor - Front Desk & VIP Service

Stonebridge Companies; Montclair (NJ); Presencial; USD 50.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Descripción de la vacante

Stonebridge Companies is seeking an Assistant Guest Service Manager in Montclair, NJ to support daily front desk operations and guest relations. You will supervise front desk staff, bell staff, and concierge while ensuring seamless billing, reservations, and room assignments.

Training and coaching will be provided to maintain high hospitality standards. You will monitor guest satisfaction, coordinate with housekeeping and maintenance, and assist with VIP arrivals and special requests to create

Formación

• 2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting.
• Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Strong leadership and communication skills to supervise staff and interact with guests.
• Excellent problem-solving skills and the ability to resolve guest issues efficiently.
• Strong organizational skills, with the ability to manage multiple tasks and priorities.
• Experience with guest loyalty programs and VIP guest handling is preferred.

Responsabilidades

• Oversee daily front desk operations and assist the Guest Service Manager.
• Supervise front desk agents, bell staff, and concierge to ensure service standards.
• Respond to guest inquiries, concerns, and complaints with timely solutions.
• Ensure accuracy of guest billing, reservations, and room assignments.
• Train new team members and coach front office staff.
• Monitor guest satisfaction and address issues promptly.
• Coordinate room inventory and assignments; support housekeeping and maintenance.
• Manage front desk schedule and staffing for peak periods.
• Support loyalty program enrollment and guest engagement.
• Assist with VIP arrivals and special requests for personalized experiences.

Conocimientos

Guest service supervision

Leadership

Communication

Problem solving

Organizational skills

Guest relations

Herramientas

PMS system

MS Office

Descripción del empleo

Stonebridge Companies is seeking an Assistant Guest Service Manager in Montclair, NJ to support daily front desk operations and guest relations. You will supervise front desk staff, bell staff, and concierge while ensuring seamless billing, reservations, and room assignments.

Training and coaching will be provided to maintain high hospitality standards. You will monitor guest satisfaction, coordinate with housekeeping and maintenance, and assist with VIP arrivals and special requests to create