Guest Services Supervisor - Front Desk & Operations

SpringHill Suites; Atlanta (GA); On-site; USD 42,000 - 63,000; Full time

Job summary

SpringHill Suites in Atlanta is seeking a Front Office Supervisor to oversee check-in/check-out, ensure accurate billing, and deliver exceptional guest service with professionalism and clear communication.

You will supervise front desk operations, schedule staff, coordinate with Housekeeping and Engineering, train new team members, handle special requests and group reservations, and act as Front Office Manager when needed.

Responsibilities

• Deliver excellent guest service with professionalism and effective communication.
• Uphold all service standards, policies, and appearance/grooming expectations.
• Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
• Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
• Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
• Investigate and resolve room discrepancies.
• Maintain full knowledge of reservation and property management systems.
• Support training and onboarding of new front office team members.
• Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
• Monitor and maintain front office systems and equipment.
• Ensure team member compliance with policies.
• Provide local area information to guests using available resources.

Job description

SpringHill Suites in Atlanta is seeking a Front Office Supervisor to oversee check-in/check-out, ensure accurate billing, and deliver exceptional guest service with professionalism and clear communication.

You will supervise front desk operations, schedule staff, coordinate with Housekeeping and Engineering, train new team members, handle special requests and group reservations, and act as Front Office Manager when needed.