Front Desk Supervisor

Crestview Management, LLC; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Crestview Management, LLC seeks a highly organized Front Desk Supervisor to oversee daily operations at our Atlanta location. You will lead a team of front desk staff, ensuring excellent service and smooth administrative processes.

Responsibilities include staff scheduling, training, security protocols, data entry, and cross-department collaboration to maintain a welcoming environment for visitors and clients.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years experience in front desk or administrative roles, with at least 1 year in a supervisory capacity.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and front desk management software.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt and professional greeting of visitors, clients, and employees.
• Manage incoming calls, emails, and correspondence, directing them appropriately.
• Maintain front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
• Handle customer inquiries, complaints, and requests with professionalism and efficiency.
• Collaborate with other departments to facilitate smooth communication and operations.
• Monitor and maintain security protocols, including visitor sign-in and access control.
• Prepare and maintain reports related to front desk activities and staff performance.
• Assist with administrative tasks such as data entry, filing, and scheduling appointments.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Discretion/Confidentiality

Customer service

Team leadership

Education

High school diploma or equivalent

Associate's degree (preferred)

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Front desk management software

Job description

We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee daily front desk operations at our Atlanta location. The ideal candidate will lead a team of front desk staff, ensuring exceptional service delivery, efficient administrative processes, and a welcoming environment for all visitors and clients.

Key Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt and professional greeting of visitors, clients, and employees.
• Manage incoming calls, emails, and correspondence, directing them appropriately.
• Maintain front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
• Handle customer inquiries, complaints, and requests with professionalism and efficiency.
• Collaborate with other departments to facilitate smooth communication and operations.
• Monitor and maintain security protocols, including visitor sign-in and access control.
• Prepare and maintain reports related to front desk activities and staff performance.
• Assist with administrative tasks such as data entry, filing, and scheduling appointments.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years experience in front desk or administrative roles, with at least 1 year in a supervisory capacity.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and front desk management software.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Customer service oriented with a positive and professional demeanor.
• Ability to work flexible hours as needed.