Guest Services Supervisor - Front Desk Leader & Trainer

Dimension Hospitality; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Dimension Hospitality in Austin, TX is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

Join a positive, team-oriented environment with opportunities for growth in front office and hotel leadership.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check-ins, check-outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Customer service

Communication

Team leadership

Problem solving

Hospitality knowledge

Tools

Hotel systems / PMS

Job description

Dimension Hospitality in Austin, TX is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

Join a positive, team-oriented environment with opportunities for growth in front office and hotel leadership.