GUEST SERVICE SUPERVISOR

DIMENSION MASTER; Austin (TX); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Positive team environment

Growth opportunities in front office

Shape guest experience

Job summary

DIMENSION MASTER in Austin, TX is seeking a Guest Service Supervisor to oversee front desk operations and guide the guest services team. You will train staff, manage daily shifts, and ensure a smooth, welcoming experience from arrival to departure.

The role requires hospitality experience, strong customer service, and the ability to coach a team. Flexibility for varied shifts, including holidays and weekends, is expected.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Supervise front desk staff and daily operations.
• Support check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Customer service

Communication

Leadership

Calm and dependable

Problem solving

Multitasking

Hotel systems

Tools

Hotel software

Job description

Job Details

Job Location: Austin, TX 78702

Position Type: Full Time

Salary Range: $20.00 - $22.00 Hourly

Job Shift: Any

The Role

As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.

What You Will Be Doing

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Why You Will Love It Here

• A positive and team-oriented environment
• Opportunities for growth in front office and hotel leadership
• A role where you help shape the guest experience

Ready to Join the Team

If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.

Qualifications

What Makes You You

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Flexible to work any shifts including holidays and weekend

EOE