Guest Service Supervisor – Lead Front Desk & Growth

Dimension Hospitality; San Diego (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

Dimension Hospitality in San Diego, CA is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

The role requires frontline hospitality experience, strong customer service and communication skills, the ability to coach a team, and proficiency with hotel systems.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk experience

Customer service

Leadership

Problem solving

Multitasking

Computer literacy

Hotel systems

Tools

Hotel PMS

Job description

Dimension Hospitality in San Diego, CA is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

The role requires frontline hospitality experience, strong customer service and communication skills, the ability to coach a team, and proficiency with hotel systems.