Guest Services Supervisor: Lead, Train & Delight Guests

Travel Leisure Resort Development Inc; Moab (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off and holidays

401k with employer match

Health and wellness programs

Job summary

Travel + Leisure Co. in Moab is seeking a Guest Services Supervisor to lead daily front- and back-of-house operations, ensure smooth check-in and check-out, analyze reports, and coach the team toward exceptional guest experiences.

Excellent verbal and written communication, a valid driver's license, and 1 year of supervisory or hospitality experience are required. The role offers comprehensive health benefits and opportunities to grow within a global leisure travel company.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Excellent verbal and written communication skills.
• Working knowledge of property management systems.

Responsibilities

• Lead the daily operation of guest service shifts.
• Provide proper guest check-in and check-out procedures, analyze reports.
• Administer schedule adjustments to satisfy guest, associate, and financial requirements.
• Maintain room inventory accurately and efficiently.
• Provide hands-on training, development, and coaching for staff.

Skills

Leadership

Guest service

Communication

Problem solving

Staff coaching

Tools

Property management systems

Job description

Travel + Leisure Co. in Moab is seeking a Guest Services Supervisor to lead daily front- and back-of-house operations, ensure smooth check-in and check-out, analyze reports, and coach the team toward exceptional guest experiences.

Excellent verbal and written communication, a valid driver's license, and 1 year of supervisory or hospitality experience are required. The role offers comprehensive health benefits and opportunities to grow within a global leisure travel company.