Guest Services Supervisor | Front Desk Leader

Atrium Hospitality; Norman (OK); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Discount programs

Job summary

Atrium Hospitality is seeking a hands-on Front Desk Supervisor at the Norman Embassy Suites in Norman, OK. You will oversee daily front desk operations, ensure smooth check-ins/check-outs, and mentor the front desk team.

Ideal candidates have customer-service and leadership experience, strong communication, and comfort with hotel systems and multi-tasking. This on-site role requires physical stamina to lift 50 lbs and stay on your feet.

Qualifications

• Experience in customer service leadership roles.
• Ability to lead and motivate front desk teams.
• Strong communication with guests and staff.
• Detail-oriented with shift reports and guest requests.
• Able to operate hotel systems and management software.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you\'re the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a professional tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service

Leadership

Communication

Attention to detail

Physical stamina

Tools

Hotel systems

Job description

Atrium Hospitality is seeking a hands-on Front Desk Supervisor at the Norman Embassy Suites in Norman, OK. You will oversee daily front desk operations, ensure smooth check-ins/check-outs, and mentor the front desk team.

Ideal candidates have customer-service and leadership experience, strong communication, and comfort with hotel systems and multi-tasking. This on-site role requires physical stamina to lift 50 lbs and stay on your feet.