Front Desk Supervisor

Atrium Hospitality; Norman (OK); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Discount programs

Job summary

Atrium Hospitality is seeking a hands-on Front Desk Supervisor at the Norman Embassy Suites in Norman, OK. You will oversee daily front desk operations, ensure smooth check-ins/check-outs, and mentor the front desk team.

Ideal candidates have customer-service and leadership experience, strong communication, and comfort with hotel systems and multi-tasking. This on-site role requires physical stamina to lift 50 lbs and stay on your feet.

Qualifications

• Experience in customer service leadership roles.
• Ability to lead and motivate front desk teams.
• Strong communication with guests and staff.
• Detail-oriented with shift reports and guest requests.
• Able to operate hotel systems and management software.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you\'re the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a professional tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service

Leadership

Communication

Attention to detail

Physical stamina

Tools

Hotel systems

Job description

Hotel :

Norman Embassy Suites2501 Conference DrNorman, OK 73069Full timeCompensation Range : $17.00-$17.85

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy