Guest Services Supervisor - Elevate Front Desk Experience

Atrium Hospitality; United States; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay

Wellness programs

Tuition reimbursement

Discounts on brands/services

Community service programs

Job summary

Atrium Hospitality is seeking an attentive Front Desk Supervisor to oversee daily operations at the Norman Embassy Suites. You’ll ensure smooth check-ins/outs, and support guest needs with a proactive, service-driven approach.

You’ll coach front desk staff, handle guest concerns with poise, and uphold brand standards. Strong communication and tech-savvy skills help you manage reports and VIP arrivals with confidence.

Qualifications

• Customer service and leadership experience - you've led teams and created a welcoming environment.
• Strong communication skills to coordinate with guests, staff, and departments.
• Detail-oriented and organized to manage shift reports and guest requests.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates – your guidance keeps the team consistent.
• Handle guest concerns with grace and urgency to maintain high service standards.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—answer phones, update the reader board, or assist VIP arrivals.

Skills

Customer service leadership

Strong communication

Detail-oriented

Tech proficiency

Physical stamina

Job description

Atrium Hospitality is seeking an attentive Front Desk Supervisor to oversee daily operations at the Norman Embassy Suites. You’ll ensure smooth check-ins/outs, and support guest needs with a proactive, service-driven approach.

You’ll coach front desk staff, handle guest concerns with poise, and uphold brand standards. Strong communication and tech-savvy skills help you manage reports and VIP arrivals with confidence.