Guest Services Supervisor: Front Desk Leader

HRI Hospitality; Nola (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

HRI Hospitality is seeking a Guest Services Supervisor to oversee front desk operations and provide hands-on coverage. The role combines leadership with daily guest-facing tasks, including check-ins, check-outs, and resolving guest requests.

The ideal candidate brings front desk or hospitality experience with supervisory capabilities, strong communication, and a readiness to multitask in a fast-paced hotel setting. Morning shifts are primary, with occasional evenings and holiday coverage.

Qualifications

• Previous front desk or hospitality experience required; supervisory experience preferred.
• Strong leadership and customer service skills with a hands-on approach.
• Ability to multitask, problem-solve, and work efficiently in a fast-paced environment.
• Flexible availability, including mornings, occasional evenings, weekends, and holidays.
• Proficiency in hotel management software is a plus.

Responsibilities

• Supervise and support front desk staff to ensure smooth and efficient operations.
• Assist the Guest Services Manager with training, scheduling, and performance management of front desk agents.
• Oversee guest check-ins and check-outs, ensuring a seamless experience.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Perform front desk duties, including processing reservations, handling payments, and responding to guest needs.
• Ensure compliance with hotel policies, procedures, and service standards.
• Assist in shift scheduling and provide coverage when necessary.
• Maintain a positive and professional atmosphere for guests and staff.
• Report and follow up on maintenance issues to ensure guest rooms are in excellent condition.
• Assist in creating daily housekeeping assignments and lead the morning pre-shift meeting with the housekeeping team.
• Conduct room inspections and follow up on any deficiencies with housekeeping or engineering.
• Assist in assigning daily preventive maintenance tasks to the engineering team.
• Support staff celebrations and recognition efforts to foster a positive work environment.

Skills

Front desk supervision

Leadership

Customer service

Communication

Multitasking

Problem-solving

Flexible availability

Tools

PMS software

Job description

HRI Hospitality is seeking a Guest Services Supervisor to oversee front desk operations and provide hands-on coverage. The role combines leadership with daily guest-facing tasks, including check-ins, check-outs, and resolving guest requests.

The ideal candidate brings front desk or hospitality experience with supervisory capabilities, strong communication, and a readiness to multitask in a fast-paced hotel setting. Morning shifts are primary, with occasional evenings and holiday coverage.