Guest Experience Supervisor

Hyatt Tampa; Tampa (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

HRI Hospitality is seeking a Front Desk/Guest Services professional to maintain expert knowledge of hotel operations and guest services, including check-in/check-out, rates, and promotions. You will support supervisory staff, ensure accurate use of the property management system, and uphold customer service standards.

The role requires seamless telephone etiquette, efficient guest handling, and collaboration with housekeeping and accounting to maintain smooth daily operations.

Responsibilities

• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types and rates.
• Meet with departing Front Desk Supervisor or Night Auditor to review business status and follow up items.
• Access all functions of computer system according to established procedures and standards.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Monitor check-in/check-out processes to ensure adherence to hotel standards and guest satisfaction.
• Audit safety and security procedures, including guest data handling and key control.
• Foster a cooperative work environment, maximizing productivity and employee morale.
• Prepare and submit daily/weekly payroll records and assist with closing duties.

Job description

HRI Hospitality is seeking a Front Desk/Guest Services professional to maintain expert knowledge of hotel operations and guest services, including check-in/check-out, rates, and promotions. You will support supervisory staff, ensure accurate use of the property management system, and uphold customer service standards.

The role requires seamless telephone etiquette, efficient guest handling, and collaboration with housekeeping and accounting to maintain smooth daily operations.