Guest Services Supervisor - Front Desk Lead

ADP, Inc.; San Marcos (CA); On-site; USD 42,000 - 57,000; Full time

Job summary

Fairfield by Marriott San Marcos in San Marcos, CA is seeking a Front Desk Supervisor to lead our front desk team and deliver exceptional guest service every day. This role rewards strong leadership, responsiveness, and a dedication to Marriott brand standards.

You will provide daily coaching, supervise shifts, help onboard new staff, handle escalated guest concerns, and ensure accurate use of systems. Marriott experience is a strong plus, and open weekend availability is required.

Qualifications

• Previous front desk or hotel supervisory experience required.
• Marriott experience preferred but not required.
• Strong communication, leadership, and problem-solving skills.
• Open availability, including weekends and holidays.
• Reliable, team-focused, and committed to delivering excellent guest service

Responsibilities

• Provide daily leadership, coaching, and support to front desk associates.
• Ensure smooth, efficient front desk operations across all shifts.
• Lead monthly front desk team meetings.
• Review and approve scheduling, shift coverage, and team time-off requests.
• Assist in training and onboarding new employees to ensure brand and company standards are met.
• Handle escalated guest issues with professionalism and care.
• Utilize system platforms accurately; Marriott experience preferred.
• Support the GM/AGM with operational tasks as needed

Skills

Communication

Leadership

Problem-solving

Job description

Fairfield by Marriott San Marcos in San Marcos, CA is seeking a Front Desk Supervisor to lead our front desk team and deliver exceptional guest service every day. This role rewards strong leadership, responsiveness, and a dedication to Marriott brand standards.

You will provide daily coaching, supervise shifts, help onboard new staff, handle escalated guest concerns, and ensure accurate use of systems. Marriott experience is a strong plus, and open weekend availability is required.