Guest Experience Concierge (Front Desk)

ADP, Inc.; San Marcos (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

ADP, Inc. is seeking a Front Desk Agent at the Fairfield San Marcos in San Marcos, CA. The role focuses on delivering warm, professional guest service and handling check-in/check-out efficiently.

The successful candidate will multitask, manage reservations, assist guests with requests, and coordinate with housekeeping and maintenance to ensure rooms are ready and welcoming. Weekend and holiday availability is required.

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Ability to multitask and handle high-pressure situations.
• Basic computer skills; familiarity with hotel management software is a plus.
• Must be available to work a flexible schedule, including weekends and holidays.

Responsibilities

• Guest Check-In/Check-Out: Greet guests warmly and efficiently handle the check-in and check-out process, ensuring a smooth experience for every guest.
• Reservation Management: Manage room availability and open availability to ensure maximum occupancy. Assist with room assignments and resolve any booking issues.
• Customer Service: Provide excellent customer service by addressing guest inquiries, handling requests, and resolving concerns in a timely and professional manner.
• Administrative Support: Handle phone calls, process payments, and maintain accurate records of guest information and transactions.
• Hotel Operations: Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for guests and the property is well-maintained.

Skills

Hospitality experience

Customer service

Multitasking

Basic computer skills

Job description

ADP, Inc. is seeking a Front Desk Agent at the Fairfield San Marcos in San Marcos, CA. The role focuses on delivering warm, professional guest service and handling check-in/check-out efficiently.

The successful candidate will multitask, manage reservations, assist guests with requests, and coordinate with housekeeping and maintenance to ensure rooms are ready and welcoming. Weekend and holiday availability is required.