Front Desk Supervisor — Lead Guest Experience & Team Growth

Excel Hotel Group; Fairfield (CA); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, life, PTO, 401k with

Travel discount program

Grow from within

Job summary

Excel Hotel Group is seeking a Front Desk supervisor to ensure smooth and efficient operation of the Front Desk department at a Fairfield, California hotel. You will guide and direct line staff to achieve goals and objectives while training employees to meet brand standards and deliver high guest satisfaction.

The role involves welcoming guests, coordinating tasks, coaching staff, handling disciplinary actions when needed, and maintaining clear communication with all departments to ensure

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Skills

Customer service

Stand for 8 hours

Computer skills

Job description

Excel Hotel Group is seeking a Front Desk supervisor to ensure smooth and efficient operation of the Front Desk department at a Fairfield, California hotel. You will guide and direct line staff to achieve goals and objectives while training employees to meet brand standards and deliver high guest satisfaction.

The role involves welcoming guests, coordinating tasks, coaching staff, handling disciplinary actions when needed, and maintaining clear communication with all departments to ensure