Front Desk Agent

ADP, Inc.; San Marcos (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

ADP, Inc. is seeking a Front Desk Agent at the Fairfield San Marcos in San Marcos, CA. The role focuses on delivering warm, professional guest service and handling check-in/check-out efficiently.

The successful candidate will multitask, manage reservations, assist guests with requests, and coordinate with housekeeping and maintenance to ensure rooms are ready and welcoming. Weekend and holiday availability is required.

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Ability to multitask and handle high-pressure situations.
• Basic computer skills; familiarity with hotel management software is a plus.
• Must be available to work a flexible schedule, including weekends and holidays.

Responsibilities

• Guest Check-In/Check-Out: Greet guests warmly and efficiently handle the check-in and check-out process, ensuring a smooth experience for every guest.
• Reservation Management: Manage room availability and open availability to ensure maximum occupancy. Assist with room assignments and resolve any booking issues.
• Customer Service: Provide excellent customer service by addressing guest inquiries, handling requests, and resolving concerns in a timely and professional manner.
• Administrative Support: Handle phone calls, process payments, and maintain accurate records of guest information and transactions.
• Hotel Operations: Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for guests and the property is well-maintained.

Skills

Hospitality experience

Customer service

Multitasking

Basic computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full Time San Marcos, CA, US

Salary Range: $19.41 To $19.41 Hourly

Position: Full-Time Front Desk Agent
Location: Fairfield San Marcos

Job Description

As a Front Desk Agent at the Fairfield San Marcos, you’ll play a vital role in delivering exceptional service to our guests and ensuring their stay is as comfortable and seamless as possible. The ideal candidate is friendly, professional, and detail-oriented, with a passion for creating positive first impressions and maintaining a welcoming atmosphere.

Responsibilities

• Guest Check-In/Check-Out: Greet guests warmly and efficiently handle the check-in and check-out process, ensuring a smooth experience for every guest.
• Reservation Management: Manage room availability and open availability to ensure maximum occupancy. Assist with room assignments and resolve any booking issues.
• Customer Service: Provide excellent customer service by addressing guest inquiries, handling requests, and resolving concerns in a timely and professional manner.
• Administrative Support: Handle phone calls, process payments, and maintain accurate records of guest information and transactions.
• Hotel Operations: Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for guests and the property is well-maintained.

Qualifications

• Prior experience in a hospitality or customer service role preferred.
• Ability to multitask and handle high-pressure situations.
• Basic computer skills and familiarity with hotel management software is a plus.
• Must be available to work a flexible schedule, including weekends and holidays.