Front Desk Supervisor | Flexible Schedule & Guest Service

Dayton Water Street Fairfield; Dayton (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Fairfield by Marriott Dayton Downtown is seeking a motivated Front Desk Supervisor to lead the front desk team in a fast-paced hotel setting. This hands-on leadership role requires someone who can manage daily operations, assist guests, and maintain Marriott brand standards while delivering a warm, professional guest experience.

The ideal candidate has hospitality experience, supervises staff, communicates across departments, handles check-ins/check-outs, and stays calm under pressure.

Qualifications

• Experience in hotel or hospitality operations.
• Supervisory or team-lead experience preferred.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and address guest concerns.

Responsibilities

• Supervise Front Desk Agents during daily operations.
• Provide friendly, professional service to all guests.
• Assist with check-ins, check-outs, reservations, payments.
• Train and coach Front Desk team members.
• Maintain records and ensure Marriott brand standards are followed.
• Collaborate with other departments to resolve issues.

Skills

Communication

Customer Service

Leadership

Organization

Problem Solving

Job description

Fairfield by Marriott Dayton Downtown is seeking a motivated Front Desk Supervisor to lead the front desk team in a fast-paced hotel setting. This hands-on leadership role requires someone who can manage daily operations, assist guests, and maintain Marriott brand standards while delivering a warm, professional guest experience.

The ideal candidate has hospitality experience, supervises staff, communicates across departments, handles check-ins/check-outs, and stays calm under pressure.