Guest Services Supervisor - Front Desk Lead

Grand-Casino-Hinckley; Hinckley (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k

Tuition reimbursement

Birthday/anniversary gifts

Job summary

Grand Casinos Hinckley seeks a Hotel Guest Services Supervisor to lead the Front Desk, Bell Desk, and Night Audit when needed, ensuring smooth operations and top-tier guest experiences. You will guide, train, and coach associates, handle guest concerns with diplomacy, and coordinate with Housekeeping and Security to maintain safety and satisfaction across peak periods and daily operations.

This role requires flexible hours, strong communication, and a commitment to service excellence in a

Qualifications

• 1 year of hotel, hospitality, or customer-service experience in a role overseeing others’ work or projects.

Responsibilities

• Guide and support the Front Desk team in their daily duties to ensure efficient operations and positive Guest feedback.
• Provide professional and courteous service to Guests during arrival, departure, and throughout their stay.
• Train and oversee the Front Desk's Associates workflow and processes.
• Address and resolve issues, coaching and counseling the Front Desk team to maintain high-quality operations.
• Quickly and efficiently resolve Guest concerns to ensure high levels of satisfaction and quality service.
• Ensure safety by adhering to Guest check-in procedures and reporting any suspicious activities.
• Communicate any issues regarding Guests, associates, or Guestrooms to Hotel Management.

Skills

leadership

customer-service

communication

Job description

Grand Casinos Hinckley seeks a Hotel Guest Services Supervisor to lead the Front Desk, Bell Desk, and Night Audit when needed, ensuring smooth operations and top-tier guest experiences. You will guide, train, and coach associates, handle guest concerns with diplomacy, and coordinate with Housekeeping and Security to maintain safety and satisfaction across peak periods and daily operations.

This role requires flexible hours, strong communication, and a commitment to service excellence in a