Quick-Service F&B Supervisor — Drive Great Guest Experience

Grand-Casino-Hinckley; Hinckley (MN); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Grand Casino Hinckley is seeking a seasoned Food & Beverage Operations Supervisor to lead a dynamic team and ensure top-quality guest service across venues.

You will enforce standards, train staff, manage liquor control and ordering, and drive cost effectiveness while maintaining compliance with health and safety regulations.

This role requires strong leadership, scheduling flexibility, and a commitment to the casino's values of honesty, humility, and service.

Formación

• Three (3) years progressive Food & Beverage Operations experience.
• Two (2) years of Supervisory/Managerial experience.
• One (1) year alcohol service including wine service experience.

Responsabilidades

• Enforce performance standards, policies and procedures in the venue.
• Train Associates to ensure guest service standards.
• Liquor control and ordering for the venue.
• Ensure venue operations run smoothly to maximize guest satisfaction.
• Review and approve staffing decisions and disciplinary actions.
• Maximize cost effectiveness by adhering to budgets and benchmarks.
• Manage guest grievances and resolve them promptly.
• Maintain proper cash handling and reporting.

Conocimientos

Leadership

Team Management

Guest Service

Budget & Cost Control

Scheduling

Compliance

Herramientas

Serv-Safe Certification

Alcohol Awareness Certification

Descripción del empleo

Grand Casino Hinckley is seeking a seasoned Food & Beverage Operations Supervisor to lead a dynamic team and ensure top-quality guest service across venues.

You will enforce standards, train staff, manage liquor control and ordering, and drive cost effectiveness while maintaining compliance with health and safety regulations.

This role requires strong leadership, scheduling flexibility, and a commitment to the casino's values of honesty, humility, and service.