Guest Services Manager - Customer Experience Lead

Grand Portage Lodge & Casino; Grand Portage (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Grand Portage Lodge & Casino in Minnesota seeks a Guest Services Supervisor to coordinate and supervise front desk and guest services staff. You will handle inquiries, resolve complaints, and ensure adherence to policies issued by management. A strong focus on confidentiality and excellent customer service is required.

Responsibilities include directing daily operations, training new staff, and maintaining high service standards while complying with gaming regulations and safety procedures.

Qualifications

• Must have customer service skills.
• Must be able to maintain confidentiality.
• Experience with computers, organization, and communication tasks is a plus.
• Background check required for gaming license eligibility.
• Knowledge of customer service principles and satisfaction evaluation.

Responsibilities

• Supervises and coordinates activities and personnel of Guest Services.
• Interacts with customers to provide information and resolve inquiries about products and services.
• Directly responsible to execute policies issued by management and other duties as assigned by the Casino Manager.

Skills

Customer service

Confidentiality

Computer skills

Organizational skills

Communication skills

Education

High school diploma or GED

Tools

Office machinery

Job description

Grand Portage Lodge & Casino in Minnesota seeks a Guest Services Supervisor to coordinate and supervise front desk and guest services staff. You will handle inquiries, resolve complaints, and ensure adherence to policies issued by management. A strong focus on confidentiality and excellent customer service is required.

Responsibilities include directing daily operations, training new staff, and maintaining high service standards while complying with gaming regulations and safety procedures.