Guest Experience Supervisor – Quick Service F&B

Grand Casino Hinckley; Hinckley (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Grand Casino Hinckley is seeking a Food & Beverage Operations Supervisor to ensure maximum guest service satisfaction by orchestrating the team to deliver quality F&B in line with the venue’s high standards.

You will enforce performance standards, regulate health and safety, train Associates, manage liquor control, monitor the budget, and address guest concerns while maintaining open communication across shifts and outlets.

Qualifications

• Three (3) years progressive Food & Beverage operations experience with two (2) years of supervisory/managerial responsibilities.
• One (1) year alcohol service experience, including wine service.
• Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
• Alcohol Awareness Certification within 2 months of employment.

Responsibilities

• Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives.
• Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all Tribal, Federal, State and Local applicable laws.
• Responsible for evaluating and training of the Associates ensuring staff’s compliance with all guest service standards.
• Responsible for liquor control and ordering for the venue.
• Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.
• Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner.
• Maximize cost effectiveness within the department by ensuring compliance with established budget, labor and revenue benchmarks.
• Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay.
• Maintains proper procedures for cash handling and variances.
• Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
• Provide input to Management concerning operational deficiencies and areas in need of attention.
• Establish priorities for all Team members and provides assistance as needed.
• Knowledge of Grand Casino’s internal controls, policies and procedures.
• Responsible for maintaining all venue equipment and the appearance of the venues in accordance with Grand Casino’s standards.
• Responsible for maintaining open communication throughout the venues, through staff meetings, weekly supervisory meeting, and daily pre-shift meetings.
• Any and all other duties as assigned.

Education

Three (3) years progressive Food & Beverage Operations experience with Two (2) years of Supervisory/Managerial experience

One (1) year alcohol service including wine service experience

Serv-Safe Certification

Alcohol Awareness Certification

Job description

Grand Casino Hinckley is seeking a Food & Beverage Operations Supervisor to ensure maximum guest service satisfaction by orchestrating the team to deliver quality F&B in line with the venue’s high standards.

You will enforce performance standards, regulate health and safety, train Associates, manage liquor control, monitor the budget, and address guest concerns while maintaining open communication across shifts and outlets.