Front Desk Leadership: Guest Services Supervisor

Stonebridge Companies; Las Vegas (NM); Presencial; USD 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

Paid time off

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Resumo da oferta

Stonebridge Companies in Las Vegas, NV, seeks a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and phone services, ensuring high guest satisfaction and smooth check-in/check-out. The role supports the Operations Manager and leads the front office team, upholding service standards and efficiency.

The ideal candidate has 2+ years in front office supervisory roles, strong leadership and communication skills, and experience with property

Qualificações

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Experience with scheduling, training, and staff development.

Responsabilidades

• Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Conhecimentos

Front office supervision

Leadership

Communication

Guest relations

Property management systems

Check-in/check-out processes

Team scheduling

Problem solving

Ferramentas

Property management systems

Reservations systems

Descrição da oferta de emprego

Stonebridge Companies in Las Vegas, NV, seeks a Guest Services Supervisor to oversee daily front office operations, including guest reception, reservations, and phone services, ensuring high guest satisfaction and smooth check-in/check-out. The role supports the Operations Manager and leads the front office team, upholding service standards and efficiency.

The ideal candidate has 2+ years in front office supervisory roles, strong leadership and communication skills, and experience with property