Guest Services Supervisor - Free Event Tickets & Growth

Live Nation Entertainment Inc; Irving (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Free live events for employees

Healthcare benefits for employees

Retirement benefits

Tuition reimbursement

Paid caregiver leave

Employee ticketing program

Job summary

Live Nation Entertainment Inc is seeking an experienced Guest Services Lead to supervise the venue's guest services team, greet guests, respond to inquiries, and manage service quality during events. You'll train staff, schedule shifts, ensure safety compliance with venue policies, and collaborate with management to resolve issues while delivering exceptional experiences for attendees across all events.

This role requires physical stamina, clear communication, and a proactive approach to guest

Qualifications

• Experience in guest services and communications.
• Ability to lead and train staff in a fast-paced venue environment.
• Strong verbal and written communication, tact and diplomacy.

Responsibilities

• Direct and supervise Guest Services staff and related roles.
• Greet guests, respond to inquiries and resolve complaints.
• Train staff and assist with staffing and breaks to ensure informed, safe operations.
• Oversee schedules and assignments; communicate challenges to management.
• Support CARE and sustainability initiatives and coordinate with event teams.
• Ensure compliance with venue policies and safety regulations.

Skills

Guest service

Communication

Team leadership

Problem solving

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment Inc is seeking an experienced Guest Services Lead to supervise the venue's guest services team, greet guests, respond to inquiries, and manage service quality during events. You'll train staff, schedule shifts, ensure safety compliance with venue policies, and collaborate with management to resolve issues while delivering exceptional experiences for attendees across all events.

This role requires physical stamina, clear communication, and a proactive approach to guest