Venue Guest Experience Manager

HOB Entertainment, LLC; Minneapolis (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare

Retirement benefits

Paid time off

Education support

Employee ticket program

Job summary

Live Nation Entertainment seeks a Guest Service Manager to oversee all guest service functions at the venue. You will lead, train, and coach staff, schedule shifts, and ensure superb guest satisfaction across shows.

Responsibilities include resolving guest concerns, maintaining service quality, and collaborating with the Operations Manager on budgeting and process improvements. This role emphasizes safety, efficiency, and exceptional fan experiences.

Qualifications

• Experience leading guest services teams and driving guest satisfaction.
• Proven ability to train and motivate staff for service excellence.
• Strong organizational and communication skills for operations.

Responsibilities

• Interviews, selects, trains, supervises, counsels and disciplines guest services staff to ensure maximum guest satisfaction.
• Schedules and directs staff in their work assignments.
• Investigates and resolves all guest complaints and maintains guest loyalty.
• Budget appropriately for each show's needs and manage annual facility budget with Ops.
• Coordinate with Operations Manager on policies and staffing requirements.

Skills

Guest services management

Staff supervision

Scheduling

Budget planning

Communication

Job description

Live Nation Entertainment seeks a Guest Service Manager to oversee all guest service functions at the venue. You will lead, train, and coach staff, schedule shifts, and ensure superb guest satisfaction across shows.

Responsibilities include resolving guest concerns, maintaining service quality, and collaborating with the Operations Manager on budgeting and process improvements. This role emphasizes safety, efficiency, and exceptional fan experiences.