Guest Experience & Service Specialist — Free Live Events

Live Nation Entertainment Inc; Indianapolis (IN); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free live events

Health benefits

Paid time off

Ticket program access

Descrizione del lavoro

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, operating venues and producing concerts. We seek a Guest Service Member to interact with customers, provide product information, and resolve inquiries at our venues.

Responsibilities include handling calls or in-person inquiries, resolving complaints, and supporting sustainability initiatives while collaborating with venue staff to ensure a safe, engaging fan experience.

Competenze

• Experience delivering exceptional customer service in person or over the phone.
• Strong verbal and written communication abilities.
• Ability to adapt to customer needs and provide effective resolutions.

Mansioni

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in-person inquiries to resolve concerns.
• Adapt to customer needs to meet and exceed expectations.
• Refer unresolved issues to designated departments for investigation.
• Solicit sales of new or additional services or products.
• Take or enter orders, cancel accounts, or obtain details of complaints by phone or in person.
• Record details of inquiries, complaints, or actions taken.

Conoscenze

Customer service

Communication

Problem solving

Teamwork

Interpersonal skills

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, operating venues and producing concerts. We seek a Guest Service Member to interact with customers, provide product information, and resolve inquiries at our venues.

Responsibilities include handling calls or in-person inquiries, resolving complaints, and supporting sustainability initiatives while collaborating with venue staff to ensure a safe, engaging fan experience.