Live Event Guest Services Lead

Live Nation Entertainment Inc; New York (NY); On-site; USD 28,000 - 34,000; Part time

Job summary

Live Nation Entertainment is seeking a part-time Guest Services Supervisor to assist guests at live events. Responsible for supervising front-line staff, maintaining a high-energy atmosphere, and ensuring excellent guest experiences across venues in New York.

You will work with security and other departments during events and emergencies, provide coaching to staff, and ensure safety and service standards while supporting pre-event setup.

Qualifications

• Minimum 3–5 years of supervisory experience in events, sports, theatre operations or entertainment venues.
• Completion of at least 60 college credits preferred or equivalent certifications.
• Experience with staff performance reporting and documentation.
• Ability to build collaborative relationships across teams and departments.
• Strong attention to detail, professionalism and guest-focused service.

Responsibilities

• Supervise front-line Guest Services staff and maintain high energy on shift.
• Model positive attitude and align with company objectives.
• Collaborate with Security and other departments during events and emergencies.
• Coach staff, provide timely feedback, and run pre-shift briefings.
• Ensure adherence to uniforms, standards, and guest experience quality.
• Respond quickly to emergencies and maintain safe, clean venues.
• Coordinate pre-event setup and staff assignments as needed.
• Ensure clear emergency exits and accessibility with deadlines.

Skills

Supervisory experience

Event operations

Guest services

Customer service

Team leadership

Communication

Conflict resolution

Flexible schedule

Travel to NY venues

Alcohol certification

Education

60 college credits

Certifications / trade training

Job description

Live Nation Entertainment is seeking a part-time Guest Services Supervisor to assist guests at live events. Responsible for supervising front-line staff, maintaining a high-energy atmosphere, and ensuring excellent guest experiences across venues in New York.

You will work with security and other departments during events and emergencies, provide coaching to staff, and ensure safety and service standards while supporting pre-event setup.