Guest Experience Specialist - Flexible Hours Front Desk

Hotel Equities; Platte Gardens (MO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities

Discounted hotel rates

Job summary

Hotel Equities, a multi-award-winning hospitality company, is seeking a friendly Guest Services Representative to join our team. You will welcome guests, assist with arrivals and departures, and help resolve requests with a proactive, service-first mindset.

Your day-to-day includes processing reservations and payments, maintaining accurate guest records, and collaborating with housekeeping, maintenance, and other departments to ensure a seamless experience for every guest.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, front desk, customer service, or related experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.

Skills

Verbal communication

Written communication

Cash handling

Basic computer skills

Flexible hours

Education

High school diploma or equivalent

Tools

PMS

POS

Microsoft Office

Job description

Hotel Equities, a multi-award-winning hospitality company, is seeking a friendly Guest Services Representative to join our team. You will welcome guests, assist with arrivals and departures, and help resolve requests with a proactive, service-first mindset.

Your day-to-day includes processing reservations and payments, maintaining accurate guest records, and collaborating with housekeeping, maintenance, and other departments to ensure a seamless experience for every guest.