Guest Service Supervisor

Double Star Hospitality - Westlake; Kentucky; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Double Star Hospitality - Westlake is seeking a Guest Service Supervisor to lead the front desk team and ensure a positive guest experience. You will greet guests, assist with check-in/check-out, and oversee front desk operations to deliver exceptional service.

The ideal candidate has hospitality experience, excellent English, and a talent for building rapport with guests in a fast-paced hotel environment. Join us to contribute to memorable stays and high service standards.

Qualifications

• High school diploma or GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficiency in English; knowledge of other languages is a plus.
• Ability to use tact and understanding in handling diverse customer service situations.
• Demonstrated care for customers and employees.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise front desk staff.
• Respond to guest concerns and resolve them appropriately.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Anticipate guests' needs and build rapport.
• Uphold high standards of cleanliness, sanitation, safety, and conduct.
• Maintain accurate records of registration and payment information.

Skills

Front desk operations

Customer service

English proficiency

Multilingual ability

Conflict resolution

Education

High school diploma/GED

Job description

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities

• Supervise front desk staff
• Respond to guest concerns and resolve them appropriately
• Coordinate with other departments within the hotel to ensure guest satisfaction
• Anticipate the needs of guests and build rapport
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Maintain accurate records of registration and payment information

Qualifications

• High school diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment