Guest Services Supervisor - 24/7 Front Desk Lead

Aramark; California; On-site; USD 26,000 - 37,000; Full time

Job summary

Aramark is seeking a Guest Services Supervisor for Badger Pass, Yosemite's winter recreation area. You will coordinate the Guest Services Department to ensure a positive impression for guests and staff across registration, transportation, and concierge services.

Under the Guest Service Manager, you will design training programs, supervise Front Desk/Concierge teams, and implement safety and emergency procedures while ensuring world-class service and a seamless guest experience at the conference

Qualifications

• Positive attitude and commitment to world-class service.
• Strong knowledge of personal computers.
• Experience in guest services.
• Ability to lead, motivate, and communicate effectively.
• Strong organizational abilities.
• Preferably 2 years in hospitality or similar role.
• Must be able to read, write, and speak English.

Responsibilities

• Supervise guest services staff with 24/7 coverage.
• Coordinate registration and transportation for guests.
• Train front desk and concierge personnel.
• Oversee lobby and concierge tasks for world-class service.
• Ensure check-in/check-out processes run smoothly.
• Coordinate reservations and use the property management system.
• Design and implement staff training programs.
• Maintain supplies and inventory.
• Communicate with departments for seamless guest experience.
• Establish emergency procedures.

Skills

Customer service

Leadership

Communication

Organizational skills

English proficiency

Hospitality experience

Tools

PC literacy

Job description

Aramark is seeking a Guest Services Supervisor for Badger Pass, Yosemite's winter recreation area. You will coordinate the Guest Services Department to ensure a positive impression for guests and staff across registration, transportation, and concierge services.

Under the Guest Service Manager, you will design training programs, supervise Front Desk/Concierge teams, and implement safety and emergency procedures while ensuring world-class service and a seamless guest experience at the conference